1) Please tell us about your experience with the call center staff.

           The call center staff was pleasant and courteous.    Yes No

           The call center staff was helpful and willing to assist.    Yes No

           The call center staff was informative.    Yes No

           If a supervisor was needed, was one available?    Yes No

2) Are you satisfied with the speed of answer to which your call was received? 

   Yes No

    If not, what is an acceptable speed of answer?   

3) Are you satisfied with the length of time it takes to complete a locate request?   

  Yes No

   If not, what is an acceptable call length?   

4) Were the locate markings accurate and done in a timely manner? 

  Yes No

   Comments:   

5) Is the telephone number for TOCS easy to remember

 (800-351-1111 or 615-366-1987)?    Yes No

6) How did you hear about Tennessee One Call (please select all that apply)?

            Radio
            Billboard
            Yellow Pages
            Dig Safely Presentation
            Word of Mouth

 Other:   

7) Have you visited our web site before (www.tnonecall.com)?    Yes No

8) Was the web site valuable to you?    Yes No

9) Please provide the following contact information: