Emergency Notification Form Overview:

Effective 1/1/09, Tennessee One Call, per direction from the Board of Directors, will start charging $1.00 (one dollar) for every successfully "delivered" emergency voice notification.

A delivery is defined as a finalized log entry which indicates that the agent has either spoken with someone or left a voice mail regarding the emergency ticket. We will follow the same processes and phone numbers in calling out emergencies as we have done in the past.

For example, if a utility wanted us to call a certain number after hours, and wanted us to leave a voice message, then that would constitute a "delivery". On the other hand, if a utility wanted us to page someone, then wait for them to call us back for the emergency ticket information, that first call attempt (the page out) would only be considered an "attempt". Only when someone returned the page and actually spoke with an agent, would we mark it as "delivered".

Please note that this ONLY refers to the voice validation phone call on emergency tickets. This has NO effect on the delivery of your tickets via email, ftp or fax.

In light of this, each member must decide whether they want to continue to receive the voice notification and/or change their schedules of when that call is made.

The call-center has gathered data for anyone interested in finding out approximately how many emergency callouts they would have received. Please contact the center and our receptionist, Dana, will have that information.

To further clarify - You basically have 4 choices when receiving voice nofitications:

1. During your regular business hours only.

2. During after hours only (which includes weekends and holidays).

3. 24 hours a day / 7 days a week.

4. You can choose NOT to receive them at all.

At this time, TOCS ONLY wants to know whether you wish to receive the voice notification for emergency tickets, or not.

Please do NOT make any changes regarding the numbers we presently call. You can notify the call-center separately for that purpose.

There is no deadline for submitting this form, and you can always make changes later.

The form will indicate to us how you want your voice notifications handled.

Important Note - If we do not receive a form from you indicating your preference, we will continue to voice-validate your emergencies following the same procedures we have in place for your company. Everyone wishing to continue some sort of voice-validation will receive a quarterly invoice.

Finally, the form will ask for your member code. This code is found at the top left of each of your tickets. It's typically a letter, or letter/number combination. For example, TOC, TOC246, T2OC, or similar. Your code will obviously be different.